ubajee Terms & Conditions

To register and maintain an account with ubajee, you must satisfy all of the following eligibility criteria at the time of registration and on a continuing basis throughout your use of the platform:

• You are a natural person aged 21 years or older.
• You are acting on your own behalf and not as an agent, nominee, or representative of any third party.
• You have not previously had an account closed, suspended, or terminated by ubajee for any policy violation.
• You are not a current employee, contractor, director, officer, agent, or immediate family member of any employee of ubajee or any of its affiliated companies.
• You have provided accurate, complete, and truthful information during the registration process, including your full legal name, date of birth, and a valid contact method.

ubajee reserves the right to request documentary evidence of eligibility at any time, including government-issued photo identification and proof of address. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension and withholding of pending withdrawals pending verification.

Each individual may hold only one registered account on ubajee. Creation of multiple accounts, whether under the same or different identities, constitutes a material breach of these Terms. All duplicate accounts will be closed and any balances or winnings associated with duplicate accounts will be forfeited.

You are solely responsible for maintaining the confidentiality of your ubajee account credentials, including your username and password. ubajee strongly recommends that you use a strong, unique password that is not used for any other online service, and that you change your password regularly.

• You must not share your login credentials with any other person under any circumstances.
• You must not allow any third party to access or use your ubajee account.
• You must notify ubajee customer support immediately if you suspect unauthorised access to your account.
• ubajee will not be liable for any loss or damage arising from unauthorised access to your account that results from your failure to maintain the security of your credentials.

All activity conducted through your account — including bets placed, deposits made, bonuses claimed, and withdrawals requested — is deemed to have been carried out by you personally. ubajee may act on instructions received through your account without further verification unless you have notified us of a suspected security breach.

ubajee accepts deposits in Bangladeshi Taka (BDT) via the following payment methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank mobile banking, and selected Visa and Mastercard arrangements. The availability of specific payment methods may change without prior notice.

• All deposits must originate from a payment account registered in your own legal name. Third-party funding is strictly prohibited.
• The minimum deposit amount is ৳200 unless otherwise stated in a specific promotion.
• ubajee does not charge a deposit processing fee on its end; however, your payment provider may apply their own charges, for which ubajee bears no responsibility.
• Deposits are generally credited to your ubajee account balance within minutes of successful payment confirmation. In exceptional cases, processing may take up to 24 hours.
• ubajee reserves the right to reject a deposit if there are reasonable grounds to suspect fraud, money laundering, or a violation of these Terms.

You must not deposit funds that originate from criminal activity or that you are not legally authorised to use. ubajee complies with applicable anti-money laundering obligations and may report suspicious financial activity to the relevant authorities.

Withdrawal requests from ubajee are subject to the following conditions:

• Your account must have successfully completed identity verification before any withdrawal can be processed.
• Withdrawals must be made to the same payment method used for your most recent deposit, unless prior approval is obtained from ubajee support.
• The minimum withdrawal amount is ৳500. ubajee does not charge a withdrawal fee on its end for standard BDT mobile wallet withdrawals.
• Verified withdrawals via bKash, Nagad, Rocket, and Upay are typically processed within 1 to 3 hours during normal operating hours (Bangladesh Standard Time, UTC+6).
• Bank transfer withdrawals may take 1 to 3 business days depending on your bank's processing schedule.
• ubajee may request additional verification documentation before approving withdrawal requests above ৳50,000.
• Withdrawals of bonus-derived winnings are only permitted after all applicable wagering requirements have been met in full.

ubajee reserves the right to delay or withhold a withdrawal if there are reasonable grounds to investigate suspected fraud, chargebacks, bonus abuse, or a violation of these Terms. In such cases, ubajee will notify you and provide a reasonable opportunity to respond before any final determination is made.

ubajee offers various promotional bonuses to new and existing players, including but not limited to welcome deposit bonuses, reload bonuses, free spins, cashback offers, and tournament prizes. All bonuses are subject to the following general terms in addition to any promotion-specific terms communicated at the time of the offer:

• Bonuses are available to eligible players aged 21 and above who have a fully registered and verified ubajee account.
• Each promotion is subject to a wagering requirement expressed as a multiplier (e.g., 25x). This means the bonus amount, and in some cases the bonus plus deposit amount, must be wagered the stated number of times before any withdrawal of associated winnings is permitted.
• Unless otherwise stated, wagering contributions from slots count at 100%. Live casino games, table games, and sports betting may contribute at a reduced rate or not at all towards satisfying wagering requirements.
• Bonuses are credited to a separate bonus balance and are used only after the real-money balance is exhausted.
• ubajee reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice.
• Abuse of any promotional offer — including but not limited to exploitation of technical errors, use of multiple accounts, or coordinated wagering strategies designed to circumvent bonus terms — will result in the forfeiture of all bonus funds and associated winnings, and may result in account termination.

Players who self-exclude or activate responsible gaming restrictions are not eligible to receive bonus offers during any active restriction period.

All games available on ubajee are provided by third-party certified game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Play'n GO, Ezugi, and Spribe, among others. The rules of each game are governed by the respective game provider and are displayed within the game interface.

• ubajee makes no representation regarding the outcome of any game. All results are determined by certified random number generators (RNGs) operated by the respective game provider.
• In the event of a technical malfunction or connectivity failure during a game round, ubajee will use reasonable endeavours to determine the outcome based on available data. If no valid determination can be made, the bet will be voided and the stake returned to your account.
• Sports betting markets and odds are set by ubajee at its discretion. ubajee reserves the right to suspend, void, or settle markets in accordance with applicable rules for each sport or event type.
• Bets placed on markets that are suspended, incorrectly priced due to a manifest error, or affected by a technical fault may be voided by ubajee. In such cases, the original stake will be returned to your account.
• ubajee reserves the right to limit maximum bet amounts, maximum winnings per day, or restrict access to specific games for any account at its sole discretion.

The following activities are strictly prohibited on the ubajee platform. Any player found to have engaged in prohibited conduct will have their account suspended or permanently closed, any associated balances or winnings forfeited, and may be reported to the relevant authorities:

• Providing false, inaccurate, or misleading information during registration or verification.
• Creating or using more than one account on the platform.
• Using software, bots, scripts, or automated systems to interact with the platform in any way.
• Exploiting software bugs, errors in odds, or any technical vulnerability of the platform.
• Engaging in match-fixing, collusion with other players, or any form of coordinated betting designed to manipulate outcomes.
• Using a VPN or proxy service to mask your location or to access ubajee from a jurisdiction where such access is prohibited.
• Engaging in any form of money laundering, fraud, or criminal activity through the platform.
• Harassing, threatening, or abusing ubajee staff or other players.

ubajee is committed to promoting responsible gaming practices. The platform provides a range of tools to help players manage their gaming activity, including deposit limits, loss limits, session time reminders, cooling-off periods, and self-exclusion options. These tools are accessible directly from the account settings section of the platform.

ubajee enforces a strict minimum age of 21 years. Any player found to be under the age of 21 will have their account immediately closed, all winnings forfeited, and any deposits returned at ubajee's sole discretion. If you are concerned that gambling may be negatively affecting you or someone you know, please visit our Responsible Gaming page for detailed guidance and support resources.

All content on the ubajee platform — including but not limited to the ubajee brand name, logo, website design, software, text, graphics, game interfaces, and promotional materials — is the intellectual property of ubajee or its licensed content providers and is protected by applicable intellectual property laws.

• You may not copy, reproduce, modify, distribute, transmit, display, or otherwise exploit any content from the ubajee platform without prior written consent from ubajee.
• You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform solely for personal, non-commercial entertainment purposes in accordance with these Terms.
• Any unauthorised use of ubajee's intellectual property may result in immediate account termination and legal action.

To the fullest extent permitted by applicable law, ubajee's total liability to you for any loss or damage arising out of or in connection with your use of the platform shall not exceed the total deposits made by you in the 30-day period immediately preceding the event giving rise to the claim.

• ubajee is not liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, loss of data, or loss of goodwill, whether or not ubajee has been advised of the possibility of such damages.
• ubajee does not guarantee uninterrupted, error-free access to the platform. Scheduled and unscheduled maintenance may result in temporary unavailability.
• ubajee is not responsible for failures of third-party payment providers, internet service providers, or device manufacturers that affect your ability to access or use the platform.

Nothing in these Terms limits ubajee's liability for fraud, wilful misconduct, or any other liability that cannot be excluded or limited under applicable law.

You may close your ubajee account at any time by contacting customer support via live chat. Upon voluntary closure, any remaining real-money balance will be returned to you via your registered payment method, subject to identity verification and provided that no outstanding Terms violations exist.

ubajee reserves the right to suspend or permanently close any account at its sole discretion, including in circumstances where:

• A player has breached any provision of these Terms.
• A player's account shows signs of fraudulent or suspicious activity.
• A player has initiated a chargeback or payment dispute.
• ubajee is required to do so by law, regulation, or order of a competent authority.

In cases of termination for cause, ubajee may withhold all or part of the account balance pending investigation. Where a serious breach is confirmed, all bonus-derived balances and associated winnings will be forfeited.

ubajee collects, stores, and processes personal data in accordance with its Privacy Policy. By accepting these Terms, you also accept the ubajee Privacy Policy, which forms an integral part of this agreement. The Privacy Policy explains what data is collected, how it is used, with whom it may be shared, and how you can exercise your data rights.

For full details on how ubajee handles your personal information, please review our Privacy Policy.

ubajee reserves the right to revise, update, or replace these Terms at any time. When material changes are made, ubajee will notify registered players by posting a notice on the platform or by sending a notification to the contact details on file. The revised Terms will take effect immediately upon publication.

Your continued use of the ubajee platform after the effective date of any revision constitutes your acceptance of the updated Terms. If you do not agree with the revised Terms, you must stop using the platform and contact support to arrange account closure.

These Terms are written in English and shall be interpreted in accordance with the plain meaning of the English text. In the event of any ambiguity or dispute regarding the interpretation of any provision, the decision of ubajee's compliance team shall be final and binding, subject to the dispute resolution process set out below.

Section headings are provided for convenience only and do not affect the interpretation of the clauses beneath them. If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

If you have a complaint or dispute regarding any aspect of the ubajee platform, including game outcomes, account decisions, or payment processing, you should follow this process:

• Step 1: Contact ubajee customer support via 24/7 live chat on the platform, describing your complaint in detail and providing any relevant reference numbers or screenshots.
• Step 2: If live chat does not resolve the issue to your satisfaction, submit a formal written complaint by email to [email protected]. Include your account username, the nature of the dispute, the amount involved (if applicable), and any supporting evidence.
• Step 3: ubajee will acknowledge your formal complaint within 48 hours (Bangladesh Standard Time) and aim to provide a full resolution within 14 business days.

ubajee is committed to resolving all complaints fairly and transparently. We treat every dispute as an opportunity to improve the platform for all players in Bangladesh.