Responsible Gaming at ubajee

Deposit limits are the single most effective tool for keeping your gambling spend within a budget you are comfortable with. At ubajee, you can apply a daily, weekly, or monthly cap denominated in Bangladeshi Taka (BDT) to your account at any time.

• Setting a limit: Go to your account settings, select "Responsible Gaming", then "Deposit Limits". Enter your chosen daily, weekly, or monthly amount and confirm. The limit takes effect immediately.
• Reducing a limit: Any reduction you make takes effect immediately. For example, if your current weekly limit is ৳10,000 and you lower it to ৳5,000, the new cap applies at once.
• Increasing a limit: Increases are subject to a mandatory 7-day cooling-off period before they take effect. This built-in delay gives you time to reconsider an impulse decision made during a session.
• Removing a limit: Removing an existing limit also triggers the 7-day cooling-off period. You cannot remove it instantly.

We strongly encourage all players to set a realistic deposit limit when they first register, before placing any bets. Starting with a conservative figure is always easier than trying to reduce spending after the fact.

A time-out is a temporary pause on your ubajee account. It is ideal when you feel you need a short break without committing to a longer exclusion period. Available durations are:

• 24 hours
• 7 days
• 30 days

During a time-out, you cannot log in, deposit, or place bets. Any pending withdrawals will continue to be processed. The time-out cannot be reversed before the chosen period expires — this is by design to prevent impulsive cancellations. You will receive an email confirmation when the time-out begins and when it ends.

Self-exclusion is a stronger, longer-term measure for players who feel their gambling is becoming a serious problem. At ubajee, you can self-exclude for the following periods:

• 3 months
• 6 months
• 1 year
• 5 years
• Permanent (indefinite)

Once self-exclusion is activated, your account is immediately locked and you cannot access it for the duration you have chosen. All marketing communications will be suspended. A permanent self-exclusion can only be lifted after a minimum of 5 years, following a formal review and a mandatory 7-day cooling-off period after your review request is approved.

To activate self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion, or contact our support team directly via live chat. Our team can set this up on your behalf within minutes, day or night.

Responsible gambling is about making conscious, informed choices every time you play. The following guidelines are recommended for all ubajee players:

• Always treat gambling as entertainment, not as a way to earn income or solve financial problems.
• Only gamble with money you can genuinely afford to lose — never use funds set aside for rent, food, bills, or family expenses.
• Set a session time limit before you begin and stick to it, regardless of whether you are winning or losing.
• Never chase losses. Accept that losing is a normal part of gambling and walk away when you reach your pre-set loss limit.
• Take regular breaks during longer sessions. Step away from the screen, get some water, and check in on how you are feeling.
• Balance gambling with other leisure activities. Spending time with family in Dhaka, watching cricket at the stadium, or enjoying a meal in Cox's Bazar are all healthy alternatives.
• Never gamble under the influence of alcohol, drugs, or when you are feeling emotionally distressed, anxious, or depressed.
• Keep track of your wins and losses honestly. Many players underestimate how much they have spent over time.

If you share a device with children or teenagers in your household, we strongly recommend the following steps to prevent underage access to gambling platforms:

• Enable your mobile device's built-in parental controls (available on Android and iOS) to restrict access to gambling-related websites and applications.
• Use a third-party gambling blocking tool such as Gamban or BetBlocker, both of which are available free of charge.
• Keep your ubajee account credentials private and do not allow others to use your device while you are logged in.
• Enable two-factor authentication on your ubajee account for an extra layer of security.
• If you suspect that a minor has accessed or registered a ubajee account, contact our support team immediately at [email protected]. We will investigate promptly and take immediate action.