ubajee Privacy Policy

ubajee operates as the data controller responsible for the personal information collected through this platform. As data controller, ubajee determines the purposes and means by which your personal data is processed. If you have any questions or concerns regarding how your data is handled, you may contact our dedicated privacy support team at any time.

Contact for privacy matters:

• Email: [email protected] (plain text — not a clickable link)
• Live chat: available 24 hours a day, 7 days a week, directly on the platform
• Response time: privacy-related enquiries are acknowledged within 48 hours (Bangladesh Standard Time, UTC+6) and resolved within 30 calendar days

ubajee collects personal data from you at various stages of your relationship with the platform. The categories of data we collect include:

• Registration data: Full legal name, date of birth, gender, residential address (including district, division, and postcode within Bangladesh), phone number, and email address.
• Identity verification documents: Government-issued photo identification (National ID card, passport, or driving licence), proof of address documents, and, where required for enhanced due diligence, source-of-funds documentation.
• Financial data: bKash account number, Nagad account number, Rocket account number, Upay account number, bank account details (where applicable), transaction history, deposit amounts, and withdrawal records.
• Gameplay data: Games played, bet amounts, wager history, session durations, win and loss records, bonus activity, and responsible gaming tool usage.
• Technical data: IP address, device type, operating system, browser type and version, screen resolution, mobile carrier information, and session timestamps.
• Communications data: Records of live chat conversations, email correspondence, and any other messages exchanged with ubajee support staff.
• Marketing preference data: Your stated preferences regarding promotional communications and the types of offers you wish to receive.

ubajee does not knowingly collect personal data from individuals under the age of 21. If we become aware that data has been collected from a minor, that data will be deleted and the associated account closed immediately.

We collect personal data through the following means:

• Directly from you: When you complete the registration form, submit identity verification documents, make a deposit or withdrawal, contact our support team, or respond to a survey or promotion.
• Automatically through technology: When you visit or use the ubajee platform, our systems automatically log technical data such as your IP address, device identifiers, and session information via cookies, server logs, and similar tracking technologies.
• From third-party payment providers: When you use bKash, Nagad, Rocket, Upay, or other payment services to fund your account, those providers may share transaction confirmation data with us necessary to credit your balance and maintain accurate financial records.
• From identity verification partners: If we use a third-party identity verification service to authenticate your documents, that partner may share the outcome of the verification check with us.
• From fraud prevention and anti-money laundering services: ubajee may receive risk signals or screening results from specialist compliance service providers to fulfil its obligations under applicable anti-money laundering frameworks.

ubajee processes your personal data for the following purposes, each of which has a corresponding legal basis:

ubajee will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing another valid legal basis.

ubajee does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We may share your data with third parties only in the following circumstances:

• Payment processing partners: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and other payment service providers receive only the minimum transaction data required to complete your deposit or withdrawal.
• Game software providers: Certified game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session identifiers necessary to deliver their games through our platform. They do not receive your full identity or financial data.
• Identity verification providers: If a third-party KYC partner is used to authenticate your documents, your identification data is shared solely for that verification purpose and is not retained by the partner beyond the verification process.
• Fraud prevention and compliance services: Specialist providers assist ubajee in meeting its anti-money laundering and fraud prevention obligations. Data shared is limited to what is strictly necessary for these checks.
• Legal and regulatory authorities: ubajee may be required to disclose personal data to competent authorities in response to a lawful request, court order, or regulatory obligation. We will notify you of any such disclosure where legally permitted to do so.
• Corporate successors: In the event of a merger, acquisition, or transfer of business assets, your personal data may be transferred to the succeeding entity, which will be required to honour the commitments made in this Privacy Policy.

All third parties with whom ubajee shares data are required to handle that data securely and in accordance with applicable data protection standards. ubajee conducts due diligence on its data processing partners before establishing any data-sharing arrangement.

ubajee retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, and to comply with applicable legal and regulatory retention obligations. The general retention periods we apply are as follows:

• Active account data: Retained for the duration of your account's active status plus a minimum of five years after account closure, to meet anti-money laundering record-keeping requirements.
• Transaction records: Retained for a minimum of seven years from the date of the transaction in accordance with standard financial record-keeping practices.
• Identity verification documents: Retained for a minimum of five years after account closure or the completion of the business relationship.
• Customer support communications: Retained for a maximum of three years from the date of the interaction, unless a longer period is required for an ongoing dispute or legal matter.
• Marketing preference records: Retained for as long as you maintain an active account, or until you withdraw your consent to marketing communications.

When the applicable retention period expires, ubajee securely deletes or anonymises the relevant personal data so that it can no longer be associated with you as an individual.

ubajee uses cookies and similar tracking technologies to operate the platform effectively, analyse usage patterns, and deliver a personalised experience to players in Bangladesh. The categories of cookies we use are:

• Strictly necessary cookies: Essential for the platform to function. These enable core features such as account login, session management, and security. They cannot be disabled without breaking the platform.
• Functional cookies: Remember your preferences such as language settings, deposit method selections, and responsible gaming limits you have applied to your account.
• Analytics cookies: Help us understand how players interact with the platform — which pages are visited most often, how long sessions last, and where technical errors occur. This data is aggregated and anonymised.
• Marketing cookies: Used only with your explicit consent to track whether you arrived at ubajee through a promotional link, so that we can measure the effectiveness of our marketing activities.

You can manage your cookie preferences through the settings on the ubajee platform. Disabling non-essential cookies will not prevent you from using any core features of the site. Most modern mobile browsers also provide device-level controls for managing cookies and local storage.

ubajee implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the ubajee platform.
• Encrypted storage of all personal data and financial records on secure servers.
• Role-based access controls that restrict internal access to personal data to only those staff members who genuinely require it for their job function.
• Regular internal security audits and vulnerability assessments.
• Comprehensive data breach response procedures, including player notification protocols where a breach is likely to result in a high risk to your rights.
• Staff training on data protection obligations and secure data handling practices.

While ubajee takes all reasonable precautions, no internet-based platform can guarantee absolute security. You play an important role in keeping your account secure by using a strong, unique password and by notifying us immediately if you suspect any unauthorised activity on your account.

As a ubajee player, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team via live chat or at [email protected]:

• Right of access: You may request a copy of all personal data we hold about you. We will provide this within 30 calendar days of a verified request.
• Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, and where no overriding legal obligation requires us to retain it.
• Right to restrict processing: In certain circumstances, you may request that we pause the processing of your data while a query or complaint is being investigated.
• Right to data portability: You may request that we provide your personal data to you in a structured, machine-readable format so that you can transfer it to another service provider.
• Right to withdraw consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• Right to object: You may object to processing carried out on the basis of legitimate interest, including profiling for direct marketing purposes.

ubajee will not discriminate against you for exercising any of these rights. Note that certain rights may be limited where legal or regulatory obligations require us to retain or continue processing specific data.

ubajee may send you promotional communications about bonuses, special offers, new games, cricket betting markets, and other platform updates, but only where you have given your explicit consent to receive such communications during registration or through your account settings.

• You can opt out of marketing communications at any time by updating your notification preferences in your account settings or by contacting our support team directly.
• Opting out of marketing communications will not affect your ability to receive essential transactional communications, such as deposit confirmations, withdrawal notifications, or account security alerts.
• ubajee does not share your contact details with third parties for the purpose of their own direct marketing.

Players who have activated a self-exclusion period or any responsible gaming restriction through their account settings will automatically be removed from all marketing communication lists for the duration of that restriction.

ubajee uses gameplay and account behaviour data as part of its responsible gaming monitoring programme. This data helps us identify players who may be displaying signs of problematic gambling behaviour, so that we can proactively offer support, apply appropriate interventions, and fulfil our duty of care obligations.

Responsible gaming data — including self-exclusion records, deposit and loss limit settings, cooling-off periods, and any interactions with our responsible gaming support team — is treated with the highest level of sensitivity. This data is never used for marketing profiling and is strictly ring-fenced from commercial data processing activities.

If you wish to find out more about the tools available to help manage your gambling, please visit our Responsible Gaming page. All usage of these tools is entirely confidential.

ubajee is strictly an adults-only platform. The minimum age to register and use ubajee is 21 years. We do not knowingly collect, use, or retain personal data from individuals under the age of 21.

If a parent or guardian believes that their child under the age of 21 has submitted personal data to ubajee, they should contact our support team immediately at [email protected]. We will investigate the matter promptly and, if confirmed, delete all associated data and close the account without delay. Any funds deposited by a minor will be returned to the payment source.

We strongly recommend that adults with children in their household make use of parental control software and child-safe internet filtering tools to prevent underage access to gambling platforms.

ubajee reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, we will notify registered players by posting a prominent notice on the platform or by sending a notification to the contact details associated with your account.

The "Last Updated" date at the top of this page indicates when the most recent revision was made. Your continued use of the ubajee platform after the effective date of any revision constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed of how we are protecting your information.